Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Every support request you submit to us will be replied to within maximum 60 minutes. If your trouble ticket or e–mail needs further assistance from an admin, we will without delay forward it and leave a comment to inform you that your case is being examined. If you take advantage of our Optional Managed Services package, any of the services included there will be performed at a time that is convenient for you.

  • Top quality support service

  • A Top–Quality Help Desk Support Service

  • We’ll be online for you 24x7 to respond to any enquiries that you may have with regard to our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need help handling server administration tasks, you can examine our Optional Managed Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided the Web Hosting Control Panel with a comprehensive knowledge base, which features exhaustive explanations of all its features and functions. Furthermore, we have filmed detailed video tutorials that will further demonstrate to you how to carry out a specific action or troubleshoot a typically encountered problem. All the educational articles and the video tutorials are readily accessible from every section of the Web Hosting Control Panel via the Help and Videos buttons in the top right corner.