If you’ve ever got any questions relating to the hosting service in general or you face a problem with your websites, you’ll need to touch base with the web hosting provider’s tech support team. It may not make any difference how swiftly they will reply if you have an enquiry of a general nature, but a problem like a failed app update, for instance, may result in your site becoming damaged or unreachable on the World Wide Web. And the longer you wait for the support team to get back to you, the longer the website will be inoperational. In case you offer goods or services online, any outage will influence your site in an adverse way and you can lose existing or prospective clients. A lot of web hosting providers, predominantly resellers, reply to trouble tickets and e-mails within twenty four hours, but in the electronic space that is much too long, as clients will rarely go back to a website that is not functioning properly over extended periods.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max response time for any tech support ticket that you open or any email that you write is just one hour, even if you contact us during weekends and legal holidays. Regardless of the essence of your inquiry or problem, we’ll lend a hand right away and will supply you with the required information to sort out any problem with your sites. The real response time usually does not exceed fifteen-twenty minutes, which is the reason why you can just forget about waiting around for hours on end to get a problem solved or what is even worse – waiting a whole day only to receive a response that more info is needed while nothing’s fixed. We’ll offer you assistance in an instant merely because we are aware of precisely how costly time can be in the dynamic online realm. The one-hour reply time guarantee applies to any billing or technical enquiry that you might have in regards to our Linux shared website hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support staff representatives will be at your disposal at all times and they’ll reply to any trouble ticket that you submit via our hosting Control Panel within sixty minutes max. The ticket response time is guaranteed regardless of whether you have a general enquiry with regards to your semi-dedicated server or you confront a predicament and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time it is, we’ll be there to lend you a helping hand, as we are available around the clock to cope with any billing, technical or general issue. If you contact us about anything that’s within our capacity, we will sort it out before we reply, which means that you won’t have to wait for hours or even days while the problem continues. In case there’s something that you need to do on your end, we will give you the required info – what workable solutions to try out, what steps to take, etc.