Live Chat Support
What are the main conveniences of the Live Chat service?
A live chat is a real-time method of communication between a website hosting supplier's support crew and its customers. It is an efficient method to get some info about the hosting services or have some issue resolved because you're speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the lower chance of mistakes when you exchange information such as usernames or domain names, the faster response time because the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you'll be able to do something else while the representative examines the issue involved. Furthermore, you're able to join a live chat room from any kind of computer which is connected to the web, avoiding the telephone costs that you'll have to pay in case you're calling to another country.
Live Chat Support in Shared Website Hosting
We supply a live chat assistance service for all of the Linux shared website hosting packages
that we offer and we will assist you with almost everything live. In case you do not have an account with us yet, we will be able to provide you with more details about the packages to help you to select the most appropriate plan. If you are an existing client, we're able to help you with any billing or general issue as well as with lots of common technical issues, for example an email address setup in a desktop email client. When you cannot call us for whatever reason or you're in some country where we do not have a local telephone number, our live chat will be the best choice to get in touch with us. Needless to say, some problems need more time to investigate and test, therefore you'll have to open a support ticket to our technicians, still, we can save your time and help you with numerous troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as standard with our services, which means that if you have any questions concerning our Linux semi-dedicated packages
, you'll be able to contact our customer care team at any moment regardless if you have already purchased your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and difficulties, still we are able to help you with quite a few technical questions as well. We will help you pick the optimal package for your websites if you do not have an account yet, we can respond to any kind of billing questions or concerns you have or we can help you with installing your new email address on your PC or smart phone - all this will be done promptly because our live chat service is available all day long, every day. No matter when you need help, you're able to chat with an agent and save a long time.