24/7 Customer Support
Why is the provision of an effective customer support service essential on today?s hosting market? Which are the typical customer support channels?
Being able to communicate with your shared website hosting company if you have any kind of questions or experience any difficulties is quite important and how quickly they will answer back and take action is usually essential, particularly if your web site is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are also one way to recognize actual providers from resellers. The second typically respond only to e-mails or support tickets and you will have to wait for a whole day or longer so as to receive a response. In case the issue needs a couple of responses, you'll end up losing a few days in order to have a simple problem solved. When you use the services of an authentic and reliable website hosting provider, you should be in a position to contact the support anytime and receive a quick response whatever the issue or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Website Hosting
We provide 24/7 customer, billing and tech support for all our Linux shared website hosting packages
. Even if you aren't our client yet and you have some questions, we can assist you in a timely manner and give you the necessary info, to give you the choice to make the very best decision when you purchase a new hosting account. We are available at any time, including weekends and holidays, and we provide multiple ways of communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we now have several telephone numbers all over the world, so you'll be able to call the one that is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The typical response time is no more than 15-20 minutes, so you can forget about waiting for days and nights to receive assistance for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you pick, you'll be able to benefit from our 24/7 tech support services even on public holidays. All of your web sites will be available all the time and so will we. With numerous connection options, you're able to pick the most convenient method to get in touch with us and learn more about our solutions if you do not have an account yet, or request assistance if you're already among our customers. You are able to give us a call, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature 1-hour reply time warranty, even though it hardly ever takes more than 20 minutes to get assistance whatever the complexity of the issue. With our customer and tech support services, we are available for you anytime you need us, not a few days after that.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting packages
, you won't ever have to wait for more than one hour to get assistance for any type of problem that you could encounter with the server or the software that comes pre-installed with it. We warrant this short reply time for all the tickets which you open via your billing Control Panel or emails which you send to our technical support team. In addition, we have local phone numbers in a couple of countries worldwide plus a live chat service where we can easily help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the numerous means of communication, so no matter what your question or problem is, there'll always be someone to help you out promptly. In case you need help with third-party software, that you cannot deploy or which gives you problems, you're able to benefit from the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to receive well-timed support in general, let alone when you run a whole server, that's why each dedicated server
that we offer comes with 24/7 support with 1-hour response time guarantee regardless of the problem. The service is totally free for all the problems with your server or the software that was installed by our admins during the setup, therefore you are able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from your billing area or you can send an email, and the actual answer time for either of these rarely surpasses 30 minutes since we have admins available 24x7x365. In case you want general information about our servers or you have a billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you could use our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you are able to add to your server plan through your billing Control Panel.